How to complain
Tell us first — email hello@giveusabreak.me with “Complaint” in the subject line and we will acknowledge within 5 working days.
If your complaint is about fundraising and you are unhappy with our final response, you can escalate it to the Fundraising Regulator (usually within eight weeks of our final response — check their current guidance).
Lottery disputes follow our complaints process first, and our lottery terms explain the escalation route, including any ADR provider where a Gambling Commission licence applies.
Worried about gambling? The National Gambling Helpline is free and open 24/7 on
0808 8020 133. See our
responsible gambling page for support and self-exclusion. 18+ to play.